Wheelchair access
Wheelchair users may be accommodated on selected departures, subject to route and capacity limits. Advance notice is important for confirming an appropriate tour time.
Plan with confidence
Accessibility for the aircraft tour
Review mobility, communication, companion, and service-animal considerations before reserving. Advance planning helps the visitor team understand what support may be needed.
Visitor overview
Prepare around individual access needs
The aviation center’s public areas and aircraft tour have historically offered accessibility arrangements, including elevators and wheelchair-accessible restrooms. The guided factory environment can introduce additional timing, capacity, mobility, and security requirements.
Availability and operating procedures can change. Contact the visitor team before purchasing tickets when a guest needs mobility support, sign-language interpretation, a service animal, or another accommodation.
Confirm before traveling. This independent guide summarizes previously published information but cannot guarantee an accommodation, tour time, equipment loan, or route. Use the contact page to request current details.
Mobility and access
Support throughout the visit
Ask about the current route, equipment availability, and tour capacity when making arrangements.
Elevators and restrooms
Elevators have historically served public floors, and public restrooms have been described as wheelchair accessible. Confirm any specific dimensional or equipment needs in advance.
Loan equipment
A limited number of wheelchairs may be available on a first-come basis. Ask whether identification, a deposit, or another check-out requirement currently applies.
Companions
Companion numbers may be limited on departures that accommodate wheelchairs. Include the full party size when requesting arrangements so capacity can be checked.
Service animals
Public-area and tour access
Trained service dogs have historically been permitted in public areas and on the guided tour. They must remain under control and be house-trained. An animal presenting a direct risk to people or property may need to leave the facility.
Comfort, companionship, and emotional-support animals may not meet the applicable definition of a trained service animal. Pets are not admitted. Never leave an animal in a parked vehicle; interior temperatures can become dangerous quickly.
Communication support
Interpretation and advance notice
American Sign Language interpretation has previously been available for ticketed tours with at least two weeks’ notice. Availability must be confirmed before booking because interpreter scheduling and tour capacity can vary.
For other communication requirements, describe the requested accommodation through the contact page. Ask how the guided narration, security briefing, and emergency instructions will be communicated.
Children and strollers
Different rules by area
Strollers have historically been allowed in exhibit and public areas but not on the factory tour. The aircraft tour has also applied a minimum height requirement of 4 feet (122 cm), regardless of age.
Check the latest before-you-go guidance because participation and storage rules may change.
Sensory considerations
A working industrial setting
The visit may involve large interior spaces, mechanical activity, public announcements, security procedures, group movement, and extended periods of listening or viewing from designated areas.
Ask in advance about seating, quiet-space availability, lighting, noise, route duration, and whether a guest can leave the guided portion early if needed.
How to plan
Arrange support before arrival
Review participation requirements
Read the latest tour, security, height, personal-item, and arrival guidance for every member of the party.
Describe the accommodation
Explain mobility, communication, sensory, service-animal, seating, or companion needs as specifically as possible.
Confirm the departure
Verify that the selected time and route can support the request before completing travel plans.
Recheck before traveling
Review current operational notices and carry any confirmation or instructions supplied by the visitor team.
Need to discuss an accommodation?
Send the visitor date, party size, and requested support to the contact team.
Common questions
Accessibility questions
Is the entire aircraft tour wheelchair accessible?
Wheelchair users have historically been accommodated on selected tour departures with advance notice. Route and capacity constraints may apply, so confirm the current arrangement before purchasing tickets.
Can I borrow a wheelchair?
A limited number may be available on a first-come basis. Ask about current availability, check-out conditions, and whether identification is required.
How many companions can attend with a wheelchair user?
Earlier guidance limited the number of companions on certain departures. Include everyone in the party when contacting the visitor team so current capacity can be confirmed.
Are service animals allowed on the guided tour?
Trained service dogs have historically been permitted in public areas and on the tour when house-trained and under control. Confirm current procedures before arrival.
Can an ASL interpreter be arranged?
Interpretation has previously required a ticket purchase and at least two weeks’ advance notice. Request and confirm the service before finalizing the visit.
Are strollers permitted?
Strollers may be used in public exhibit areas but have historically not been permitted on the factory tour. Ask about storage options before arrival.
Where can I find current tour rules?
Review Know Before You Go and the aircraft tour page, then contact the visitor team about requirements affecting a specific guest.
About Future Of Flight
Future Of Flight organizes practical information for people researching a commercial aircraft assembly tour. The site focuses on preparation, accessibility and clear links to relevant visitor pages. For a question not answered here, email info@futureofflight.en-html.org.